Our Return Policy:
- Contact us at firstname.lastname@example.org before returning any item so we can give you mailing instructions.
- You can return the product within 10 days of delivery.
- The product must be in new condition, undamaged and unworn, with its original tag and labels.
- We do NOT refund sale items, or any item bought with a discount code. These items are returnable for store credit only, or can be exchanged for a different size or product.
shipping fees for returns and exchanges are at the customer's charge
(that means you will be responsible for return shipping fees back to us
and out to you again) . We highly recommend you choose a shipping method
that provides a tracking number, in order to follow the shipment if
- Once we have received the item, we will return the money to your Paypal account within 10 days.
Please contact us at email@example.com for return mailing instructions. Plhi is NOT responsible for any return customs charges made. Any charges incurred are the responsibility of the customer. We cannot/will not accept a return package if import taxes apply.
- In case
the item would get lost, please contact us. None of our packages ever
got lost so far, but delays may occur, mostly due to customs inspection,
which is out of our control. We are NOT responsible for losses or
delays during shipping and we will always provide you with a tracking
number once we sent your product. However, if such situation occurs,
please contact us and we will discuss possible solutions.
- We are NOT responsible for any customs charge that occur in your country.
you haven't received your item after 2 weeks, please check your
country's Post website for any update on your order's shipping status,
or inquire about it at your local Post office with the tracking number
we provided you with.
- If you fail to pick up your
item after being left a notice by your local Post, the package will be
returned to us after 15 days. Re-shipping the package will be charged to